If you wish t o close y our account, ensure you complet e the following. E nsure you have downloaded all your account trade and transaction histories before completing your request.; Provide feedback on why you are closing your account. Your feedback will be used to improve the website and our services.. Once your request is received, a member of the support team will get back to you as soon. For security reasons, we do not allow email address changes. If you want to use another email address, please contact support to have your account closed so that you can register a new account. My Two-Factor Authentication (2FA) code has stopped working and I . If you wish to change your email address, please complete your support request. If you still have access to your current BTC Markets account, please ensure your funds have been withdrawn, and you have downloaded any necessary account histories or reports.
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On the Green ID application page, you will be required to verify your identity against 1 source of government ID. Along with your ID, you will need to verify your current residential address.
Fines, police checks, etc. If further information is required to verify your account, we will get in touch with you via email. Got Any Questions? Still can't find a solution to your problem? For information on Australia's privacy principles, contact the Office of the Australian Information Commissioner. Skip to content Merry Christmas! ETH withdrawal fees are now reduced to 0. Also, there will be limited staff coverage over the public holidays.
Thank you for your continued support. Who can request my information? What kind of information can be requested? How can requests be made? The Company retains absolute discretion in determining who may be a User of the Platform and may cease to allow a User to transact through the Platform at any time without prior notification. The Company shall have absolute discretion in accepting or rejecting an application to be a User or any Instruction.
Users agree to provide the Company with accurate, current and complete information about themselves as prompted by the registration process, and to update the Company if such information changes.
A user who is a Liquidity provider need not be an Australian resident. If a User is a Liquidity Provider, any buy or sell instructions that the liquidity provider makes available whether via its agents or otherwise to the Platform are considered Instructions for the purposes of these Terms.
Users can only be Liquidity Providers if the Company expressly consents. Users are responsible for maintaining the confidentiality and security of their Account information, including their password, and for checking that all activity including Instructions and Transactions which occur on their Account was authorised by them.
Users agree to notify the Company immediately by email of any unauthorised use of their Account or password, or any other breach of security. The Company will not be liable for any loss a User may incur as a result of unauthorized use of that User's Account's information including password. Users shall not use or access any Account other than their own at any time. Users may not attempt to gain unauthorized access to the Platform, and any attempt to do so or to assist others Users or otherwise to do so, or distribution of instructions, software or tools for that purpose, will result in the accounts of such Users being terminated.
This does not limit the right of the Company to take any other action against you. Users may not create or use more than one Account, or open an account on behalf of another for the avoidance of doubt, this does not prevent an individual from opening an account on behalf of a company provided that individual has authority to do so.
If a User would like to open more than one Account, the User may request permission from the Company, prior to the opening of multiple Accounts. The creation or use of multiple Accounts without obtaining such prior express permission from the Company will lead to the immediate suspension of all User Accounts on the Platform, as well as all pending trades. A User's ability to deposit and withdraw Deposited Currency or Tokens into or from its Account may be regulated by anti-money laundering and counter-terrorism financing laws including the Anti-Money Laundering - Counter Terrorism Financing Act Cth and its rules and regulations.
All Deposited Currency credited to a User's Account will be maintained in trust in a bank account with a reputable Australian deposit-taking institution under the Company's name or in the name of a custodian or third party appointed by the Company. Such account may be segregated for each User or may be a pooled account containing funds of multiple Users of the Company's products. The Company retains absolute discretion to determine whether to use segregated or pooled accounts and the Company retains the right to switch between segregated or pooled accounts without approval from a User.
However, if the Company maintains User Accounts in a pooled account, it will ensure that proper procedures are maintained at all times to identify the assets of each User. Regardless of whether pooled or segregated accounts are used, at no time will the Company mix its own funds with funds held on behalf of Users. You waive any right to interest paid by the Bank with respect to your Deposited Currency, The Company is entitled to retain that interest, if any is paid.
The Tokens recorded in a User's Account may only be transferred to other Users in execution of a Transaction entered into on the Platform. Tokens are held by the Company on a User's behalf and the Company holds legal title in the Tokens.
The User is the beneficial owner of the number and type of Tokens which are recorded in the User's Account. The Company will maintain strict procedures to ensure that the correct number of Tokens is recorded as the property of the relevant User, as well as adopting reasonable security measures to reduce the risk of Tokens being misused, misplaced, misappropriated or stolen. Deposits and withdrawals of Deposited Currency made by way of bank transfer are subject to the relevant bank's transfer terms and conditions, timing and processes and Users should allow for these when making or requesting such transfers.
Deposits of non-Australian Deposited Currency will incur foreign exchange transaction fees, which will automatically be deducted from the Deposited Currency. Deposits and withdrawals of Tokens are made within the Platform.
Upon signup, the Platform designates a Token deposit address for each User, which is specified by reference to Token type e. Bitcoin or Litecoin. A User will be able to send Company-approved Token types to this designated deposit address. Users must not disclose their designated deposit address to any person other than when transferring Tokens to or from their Account.
For security reasons, a new deposit address is issued for each Token transfer. Each deposit address ultimately points to the User's Account.
In general, the Company will execute Instructions in the order in which they are placed by Users, but having regard to the price at which the Instruction is placed. However, the Company reserves the right to put Instructions on hold, or only fill them in part. Such Fees and Commissions are set out on the Company's website and may be updated from time to time by the Company.
Any updated Fees and Commissions apply from the date that the updated Fees and Commissions are set out on the Company's website. The Company will endeavour to notify Users through their User Accounts at least two business days in advance of any changes to Fees or Commissions. The Company is authorized to deduct from the proceeds of any Transaction or from a User's Account the Commission payable in respect of any Transaction and any other Fees levied upon the User's Account.
The Company in its absolute and sole discretion may engage a Liquidity Provider to facilitate and maintain availability of Tokens and the stability of trading on the Platform from time to time and be a User of the Platform. In the case of fraud or other suspicious activities, the Company will report all necessary information, including names, addresses and all other requested information, to the relevant authorities dealing with fraud and breaches of the law.
The User acknowledges that once an Instruction is placed it is irrevocable by the User, and once a Transaction is matched, it will proceed to settlement and delivery through the Platform unless the Company purges the Transaction. The User acknowledges that, when a Transaction is entered, the Platform adjusts the records of Tokens and Deposited Currency in the buyer's and the seller's respective Accounts. In addition, the User undertakes to ensure that it retains in its Account sufficient Deposited Currency to meet any regular Fees payable on the Account.
The User is responsible for any tax liability arising from its holding or Transactions in Tokens and will indemnify the Company where the Company is obliged to pay tax on behalf of the User in respect of the User's Account or any Token held, or bought or sold by the User. All intellectual property rights vested in texts, images or any other content found on or related to the Platform are owned by the Company.
Accordingly, Users may not copy, distribute, reproduce, republish, upload, transmit, modify, post, frame-in or otherwise use in any way any such content without the prior express written authorization of the Company.
The Company may take any action available in law or equity to protect its intellectual property and to remedy any breach or potential breach of its rights, including by seeking an injunction to prevent a breach of its rights. The website may include commentary and information on Tokens, the market for Tokens, uses for Tokens and other information, interactive tools, quotes, reports and data concerning Tokens and trading in Tokens and other subject matter. To the maximum extent possible, the Company will identify and attribute all information sourced from third parties.
The Company does not explicitly or implicitly endorse or approve the Third Party Information.