Reply from BTC Markets Pty Ltd 12 Oct Hi B Chandler, thank you for your review and positive feedback it is very much appreciated. The team here in Melbourne are doing such an amazing job in lockdown and this is great to share this with them this morning/5(41). Started in , BTC Markets exchange offers value and reliability to its users, especially those in the Australian market. The platform provides reasonable fees for trades, deposits, and withdrawals, and boasts a large user base and trading volumes. Thank you for taking the time to leave a review of BTC Markets. We greatly appreciate it and are glad to hear that you've had a positive experience using the exchange. Feedback such as improvements to UI is very important to us and is used to improve the user experience for all of our clients.4/5(29).
Btc markets feedbackFeedback and Complaints | BTC Markets
Confirm the transaction and organization information, then submit the payment. The second way you can fund your account is through Bpay. Bpay is a reliable and secure method through which you can deposit monies into BTC Markets. Depositing via Bpay is free. When the essential information is provided, submit your payment and wait for your funds to arrive. The basic trading page offers a chart that shows volume and recent price information.
Located above the chart are price stats, which show you the valuation of specific digital assets. On the left side of the screen is the Buy option, which automatically fills in the market price of your preferred cryptocurrency.
Like some other exchanges, BTC Markets tells you the current price and allows you to spend that amount or choose not to. However, the exchange also offers a limit order selection, which you can use to create an order when the price changes. That means BTC Markets will fill the order if the market price drops to your desired level. Like many other exchanges, BTC Markets offers support through an online support page that answers commonly asked questions. If you have a more specific problem, the exchange does have a ticketing system you can use.
These types of issues result in direct responses by the BTC Markets customer support team. Most user reviews complain that the exchange does not offer phone or chat support, which would come in handy when users have questions or issues that could be handled quickly. Identity verification makes the exchange safer. For even more security, it is highly recommended that all account holders enable two-factor authentication 2FA.
It creates an extra security layer that helps protect your account in the event someone with malicious intentions attempts to access it. BTC Markets creates another security layer by implementing a system of hot and cold wallets, along with encrypted wallets which it keeps off-site. This system helps to spread its stored assets between several secured areas.
The platform also uses advanced cybersecurity methods which help to ensure that your funds are protected against hackers. To protect your assets, BTC Markets holds a complete reserve of holdings which matches what customers currently hold on the platform. Hourly audit reconciliations are performed on the site, as well as twice-daily cryptocurrency bank account and cold wallet match confirmations. It is also highly suggested that account holders move large quantities of digital currencies into an offline storage wallet.
We use this to help plan future development. Where possible, we'll resolve your issue on the spot. However, depending on the nature of the issue, this may take up to 10 business days however, this may not always be possible on every occasion.
If we need some additional time, we'll let you know. During the initial review or investigation stage BTC Markets may need to seek further clarification or documentation from you to assist in resolving the issue.
If BTC Markets has sought clarification or additional documentation from you and is waiting on you to provide this information, BTC Markets may not be able to meet the business day finalisation commitment. In such circumstances upon receipt of your clarification or additional documentation BTC Markets will indicate to you when we expect to be able to finalise the issue.
Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken. BTC Markets will do this in writing. Good service. Very pleased with your service. And intends to use it also in the future. Awesome service,sorted issues within 24 hours that takes other places 8 weeks. Big thumbs up. BTC Markets remain a vital trustworthy service in the cryptocoin market place. I have satisfactorily used their service for several years.
Fast and efficient customer service From: peaksupplements. The support team are quite helpful and when I got some funds left in my account after being locked out. The team called me and let me withdraw it. I am quite happy about their professionalism and integrity. The report stated "No report data There is no trade history for the tax period available to generate a tax report".
This is incorrect! Due to this failure I am also unable to generate a wallet summary which would simply tell me what my Wallet balance was at 31 June. Fix this ASAP! I lost access to my account for a long time and was too busy to get it back. Good guys :. Overview Reviews About. See business transparency. Write a review. Filter by:. Reset filters. You've already flagged this. BTC Market's nonchalantness made I and… BTC Market's nonchalantness made I and my husband lose couple of thousands to con artistes and they've refused to take responsibility.
No due diligence with their privacy No due diligence with their privacy, a huge breach resulted in thousands of email addresses and names being leaked in what will surely now result in many peoples emails being scammed and spammed.
I lost several hundreds of Euro I invested several hundreds of Euro. No support from the support team I have been unable to make withdrawals from my btc market account for 3 days. Hi Nicholas, thank you for your review. We take our customers security very seriously and at times we need to ask for further information to help us make appropriate decisions.
Hi Hassan, Thank you for your review. Thank you for the review and 5-star rating and for trading with us. Unbelievable support in an hour of… Unbelievable support in an hour of need. Hi B Chandler, thank you for your review and positive feedback it is very much appreciated. The team here in Melbourne are doing such an amazing job in lockdown and this is great to share this with them this morning.