BTC Markets is a registered Digital Currency Exchange with AUSTRAC. BTC Markets remains compliant by following AML and CTF guidelines. More details can be found in our AML/CTF Policy. We ask our users to verify their accounts as part of our KYC (Know Your Customer) policy. BTC Markets will accept tenant agreements, bank statements, utility bills, vehicle registration, and other government-issued documentation as proof of residency. Once you’ve provided BTC Markets all the requested information, submit it to the site. Soon after that, you’ll receive an email notifying you that your submission was received. The latest tweets from @BTCMarkets.
This may include your name, address, e-mail address, and other contact details. We may collect your personal information if you use the site; open an account to use the platform; or perform any transactions on the platform.
We may also collect personal information about you from recordings of telephone conversations between us and you or your representatives and from publicly available registers.
Some of the personal information we collect is required to meet legal and regulatory obligations e. Otherwise, the personal information we collect is required to provide our services efficiently and effectively. The types of personal information may include: your name; photographic identification; your address; phone number; e-mail address; banking details including account numbers; date of birth; and information about your transactions.
You should note that you are not obliged to give your personal information to the company. If you choose not to do so, we may not be able to provide our services, or your access to our services may be limited. We may collect information about your computer. This includes where available your IP address, operating system and browser type.
This is for system administration and to report aggregate information to our advertisers. It is statistical data about our users' browsing actions and patterns and does not identify any individual. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our site, analyse trends, and administer the platform.
Information collected from cookies allows us to determine for example which parts of our site are most visited, or any difficulties in accessing our site. They are typically stored in emails to confirm your receipt and response to our emails. It also provides a more personalised experience when using our site. We may use third party service provider s , to assist us in better understanding the use of our site.
Our service provider s may place cookies on the hard drive of your computer. It may receive information that we select on how visitors navigate our site, what products are browsed, and general transaction information.
Our service provider s analyses this information and provides us with aggregate reports. This information will be used to understand visitor interest in our site and how to better serve those interests. The information collected by our service provider s may be linked to and combined with information that we collect about you while you are using the site. Our service providers are contractually restricted from using information they receive from our site other than to assist us.
We use personal information for the purposes indicated at the time you provided us with the information. We may make the personal information available to our affiliates, agents, representatives, service providers and contractors for these purposes. We may share the personal information with financial institutions or insurance companies as required for the purposes of the company's dealings with those institutions. It may also be shared with other companies in the case of a merger, divestiture, or other corporate re-organization.
This includes other law enforcement bodies; regulatory agencies; courts; arbitration bodies; and dispute resolution schemes. This may be both in Australia and internationally, as may be required by law. If you request in writing, we may share your personal information with your nominated advisers.
We will usually respond to your request within 14 days. We run regular reconciliations of all our funds a minimum of once every 30 minutes to ensure we have a full reserve.
We also apply security best practices and are continually developing and enhancing our security measures. We use a cold wallet and hot wallet system to secure and manage our clients' cryptocurrency reserves. We maintain a full reserve and process reconciliations regularly. This gives us and our clients confidence that the funds shown in their accounts match with what is really in our bank and cold wallets. Our encrypted cold wallet storage is kept off-site in multiple locations. Each location is both physically secure and physically diverse.
Why must I verify my account? How do I enable additional security to help protect my account? How do I change the name listed in my account profile? How do I change my password? How do I change my email address? You can access this feature here. Should I store my blockchain assets on your site? Do you manage a full reserve?