BTC Markets announces Caroline Bowler as CEO; NPP Withdrawals at BTC Markets ; Advanced Order Types; BTC Markets 17th Largest Exchange Globally; Tax Reporting Now Available; Bitcoin Cash (BCH) Hard Fork ; View all articles. A complaint can be lodged to BTC Markets in the following ways: Step 1 - Contact customer support directly. Step 2 - If you are not satisfied with the response from customer support, please contact senior management at [email protected] If you wish to update your mobile phone number, please complete your support request and a member of our support team will get in touch as soon as possible. Have more questions? Submit a request. Return to top. Related articles. Unable to Log into BTC Markets;.
Btc markets telephone numberFrequently Asked Questions | BTC Markets
BTC Markets welcomes enquiries from law enforcement agencies about its policies and procedures. Who can request my information? What kind of information can be requested? How can requests be made?
How are requests for information reviewed? Will I be informed if a requested has been made for my information? Where can I get more information? Still can't find a solution to your problem? Submit a request. Post feedback and suggestions that other users can view and vote on. We use this to help plan future development. Where possible, we'll resolve your issue on the spot.
However, depending on the nature of the issue, this may take up to 10 business days however, this may not always be possible on every occasion. If we need some additional time, we'll let you know. During the initial review or investigation stage BTC Markets may need to seek further clarification or documentation from you to assist in resolving the issue.
If BTC Markets has sought clarification or additional documentation from you and is waiting on you to provide this information, BTC Markets may not be able to meet the business day finalisation commitment. In such circumstances upon receipt of your clarification or additional documentation BTC Markets will indicate to you when we expect to be able to finalise the issue.
Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken. BTC Markets will do this in writing. Time limits apply to complain to AFCA.
Please refer to the AFCA website set out below for details. Skip to content Merry Christmas! ETH withdrawal fees are now reduced to 0.